Refund Policy
General Information
At ColdRelay, we are dedicated to delivering exceptional email outreach services and support. However, we recognize that there may be instances where customers encounter issues. This refund policy outlines the conditions under which a refund may be issued and cases where refunds cannot be granted.
Non-Eligible Refunds
Refunds are NOT provided in the following situations:
Domain Purchases:
All domain purchases are final. Domains cannot be refunded, but we can transfer ownership to the customer upon request.Non-adherence to Best Practices:
Refunds will not be issued if the customer’s misuse of email practices results in a decline in email or domain reputation. Misuse includes, but is not limited to, failing to use personalization or spintax, sending spam emails, using spam trigger words, or including excessive or disreputable links. For more details, refer to our Anti-Spam Policy.
Eligibility for Refund
Customers may be eligible for a refund of their most recent subscription payment if the following condition is met:
Service Unavailability: If the email accounts were unusable for more than 14 days during a monthly billing cycle. "Unusable" refers to email accounts achieving less than 95% warm-up scores or significant technical issues preventing email delivery, which ColdRelay could not resolve promptly.
Refund Process
To request a refund, eligible customers should contact our customer support team. Once the request is reviewed and approved, the refund will be processed within one to two business days.
By adhering to this policy, both ColdRelay and its customers can maintain a fair and transparent relationship focused on delivering high-quality service.
